Our Guarantee - The Blind Factory

Our Guarantee

Here at The Blind Factory, we take great pride in our dedication to customer satisfaction. With over 40 years in the market, The Blind Factory has the experience and products to suit every home – and we now offer an industry-leading Lifetime Warranty.

We stand by the quality of our products, and will take every reasonable measure to ensure you are completely satisfied with your new blinds, curtains, awnings or shutters.

Most warranties these days come with a multi-page contract full of fine print, but here at The Blind Factory we like to keep things simple: your blinds are covered for as long as you live in the house and follow our recommended Care Instructions.

Commercial and rental properties are still covered by The Blind Factory Five Year Warranty, as are motors and related accessories.

Amplimesh® Intrudaguard® is covered for 10 years, and Amplimesh® Supascreen® is covered for 16 years – another industry first.

We also keep all your product and installation details on file, so there’s no need to register your warranty with us.

The Blind Factory offers peace of mind – for a lifetime.

The only Fine Print we’ll ever have -

The Blind Factory Lifetime Warranty does cover:

✔ The original purchaser and premises – this warranty is non-transferable

✔ Defects that cause the product to no longer function

✔ Parts and Labour – so no cost to you!

✔ You must have followed the recommended Care Instructions correctly

 

The Blind Factory Lifetime Warranty does not cover:

✘ Misuse, alterations or re-instalment of product

✘ Commercial or Rental properties (covered for 5 Years)

✘ Motors and related accessories (covered for 5 Years)

✘ Fading and Discolouration

Some things you need to know:

  • If your blinds are mounted on the inside window recess, meet in the corner or butt together there will be gaps and may prevent removal of fly screens.
  • If your blinds are made from Timber, Fabric, Aluminium or PVC they are subject to colour variations and over time they made fade and change colour.
  • When you roll your new blinds up and down, they need gentle guidance and perfect operation cannot be assured if your window is out of square.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Australian Consumer Law