Our Guarantee To You
At The Blind Factory we take great pride in our dedication to our customers' satisfaction. It's simple, we like happy customers and we will do whatever we need to make sure you are completely satisfied with your new blinds and shutters.
Our contracts are plain and simple, no fine print, no conditions, no catches!
Call it what you will, if it's faulty we fix it, no charge for 5 years, it's what we do!
And we won't ignore your phone calls!
We guarantee the best price available for blinds and shutters. If you find a better price for an identical product, we'll beat it.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Australian Consumer Law